We hear a lot about productivity gains from Peak Output. What does that actually look like in practice?
There are many ways Peak Output drives productivity across an organisation, and we are going to explore them across a series of short videos. In this one, we are focusing on something every single person on your team does every single day — email.
It sounds simple. But the productivity opportunity here is significant.
When you understand how each person in your team is naturally wired, that intelligence translates directly into how you communicate with them in writing. Some people prefer email. Others find it inefficient and would rather a brief face-to-face conversation. Some need context and scene setting before they can engage with the substance of a message. Others want you to skip straight to the point and lead with the bottom line. Some are natural risk takers who will read a business case and move quickly. Others are risk-averse and will respond with questions before they can commit, and they need those questions anticipated and answered before they even ask them. And some people need a moment of personal connection before any business issue feels approachable at all.
These are not preferences to work around. They are preferences to work with. And when you start writing your emails accordingly, something measurable happens. Write in the style of the person you are writing to, not your own preference. Consider the context, tone, level of detail, and make clear the reason for the communication and any action required.
After implementing Peak Output, it is not uncommon to see daily email and message volume dropped by significant amounts as people land their message, through writing with the correct tone of the receiver, providing the right context and level of detail for an action or a decision. Changes in email traffic of approximately 20% are achievable.
That is not a small number. That is hours returned to every person, every week, simply by communicating in the language each person is actually wired to receive.
Know your people. Write accordingly. Watch what changes.
