The Company retains your personal information and assessment data for as long as reasonably necessary to fulfil the purposes described in this Policy, including the ongoing delivery of coaching, development, and platform services to you and your engaging organization, and for legitimate validation and research purposes.
Specifically:
The Company uses a variety of physical and electronic security measures, including restricted physical access to our offices, firewalls, and secure databases, to keep personal information secure from misuse, loss, or unauthorized use or disclosure.
We take reasonable steps to:
To enable the Company to develop personalized service offerings online, the Company uses cookies and similar technologies to maintain continuity within a client's Online Service session and, where applicable, to understand platform usage. Session cookies are deleted by both the client's browser and the Company's servers when the client logs out. Where the Company uses any persistent or third-party analytics cookies, this will be disclosed to you through a cookie banner or consent mechanism at the point of collection, consistent with applicable law (including the GDPR's ePrivacy requirements for EU/UK users). The Company does not use cookies to collect or store sensitive personal information and does not sell cookie-derived data to third parties.
Our website may provide links to other sites. This Policy does not apply to those linked sites. We recommend that you read the posted privacy policy whenever interacting with any external website.
You may request access to, or correction of, any personal information we hold about you, unless an exception under applicable law applies. The Peak Output platform provides online access to your personal details, such as name and email address, which you may access and update at any time. If you request the Company to provide this information through another channel, we may charge a reasonable fee to cover the cost of providing it, where permitted by applicable law.
Please contact our Privacy Officer using the details in Section 16 below to seek access to your personal information or to raise a complaint concerning your information privacy. We may decline a request to access or correct your personal information in certain circumstances; where we do, we will provide written reasons and information about the complaint mechanisms available to you. Our Privacy Officer will investigate access or correction requests and respond as soon as reasonably practicable.
Where it is lawful and practicable to do so, you may interact with us anonymously or using a pseudonym.
Peak Output's services are designed for use by working adults in an employment or professional development context. We do not knowingly collect personal information from children under the age of 16 (or the relevant age of digital consent in your jurisdiction), and our services are not directed at children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it.
We process your personal information under the following lawful bases, depending on the activity:
Where we process special category data (Art. 9), such as health information disclosed in a coaching context, we rely on your explicit consent or another applicable Article 9 condition.
Peak Output is NOT an automated decision-making tool. The Discovery Process generates behavioral and talent insights that are designed to inform and support a leader's or organization's own decision-making process. These insights are never the sole or determining factor in any decision made about you, and are always considered alongside human judgment and other relevant information by your engaging organization.
To the extent any processing of your Discovery Process responses is later found to involve automated decision-making that produces legal effects concerning you or similarly significantly affects you, you have the right to obtain human intervention, to express your point of view, and to contest the decision. Please contact our Privacy Officer using the details in Section 16 of Part A to exercise this right.
Subject to applicable conditions and exceptions, you have the right to:
To exercise any of these rights, please contact our Privacy Officer using the details in Section 16 of Part A. We will respond within one month of receiving a verifiable request, extendable by a further two months for complex requests, as permitted under GDPR.
As Peak Output is based in Australia, personal information transferred from the EEA or UK to Australia constitutes a transfer to a third country that does not benefit from an EU adequacy decision. We safeguard such transfers through the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Addendum, as applicable, incorporated into our agreements with relevant service providers and engaging organizations. A copy of the relevant safeguards can be requested from our Privacy Officer.
Peak Output does not meet the requirements under Article 27 GDPR to have an appointed EU and/or UK representative.
Peak Output does not meet the requirements under Article 37 GDPR to appoint a Data Protection Officer.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), provides you with the following rights in relation to your personal information:
To exercise any of these rights, please contact our Privacy Officer using the details in Section 16 of Part A. We will verify your request before responding, and will respond within 45 days, extendable by a further 45 days where reasonably necessary.
| Category | Collected? | Sold or Shared? |
|---|---|---|
| Identifiers (name, email, phone, postal address) | Yes | No |
| Professional / employment information | Yes | No |
| Demographic information (language, country of residence) | Yes, with consent | No |
| Discovery Process responses and derived behavioural insights | Yes | No (shared only with your consent via Insights Sharing) |
| Sensitive personal information (e.g. health, if disclosed in coaching) | Limited, with consent | No |
| Internet / platform activity information | Yes | No |
If you are a resident of Virginia, Colorado, Connecticut, Utah, or another U.S. state with a comprehensive consumer privacy law, you may have rights similar to those described in Section C1 above, including rights to access, correct, delete, and obtain a portable copy of your personal information, and to opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or certain types of profiling. To exercise these rights, please contact our Privacy Officer using the details in Section 16 of Part A. We will respond in accordance with the timeframes required under the applicable state law.
Consistent with Section 14 of Part A, our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13 in a manner inconsistent with COPPA.
Peak Output's Discovery Process is a self-report behavioral and personality assessment based on your responses to questions; it does not collect biometric identifiers such as fingerprints, retina scans, or voiceprints as defined under state biometric privacy laws (e.g. the Illinois Biometric Information Privacy Act).
U.S. residents may direct privacy requests and inquiries to our Privacy Officer using the contact details in Section 16 of Part A.
We recognize our responsibility to protect the privacy of your personal information. If you have questions or comments about our handling of your personal information, please contact the Privacy Officer using the details below. You may also use these details to raise concerns or complaints regarding compliance with this Policy, the Australian Privacy Principles, the GDPR, or applicable U.S. state privacy laws.
If you are not satisfied with how we have handled your complaint, you may lodge a complaint with the relevant regulator for your jurisdiction:
Office of the Australian Information Commissioner
Telephone: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
You may lodge a complaint with the supervisory authority in your EU member state of residence, work, or the place of the alleged infringement, or with the UK Information Commissioner's Office (ICO) if you are a UK resident:
ICO Website: www.ico.org.uk
California residents may lodge a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's office. Residents of other U.S. states may contact the applicable state Attorney General's consumer protection office.
The Privacy Officer is responsible for compliance with this Policy and for ensuring that it is brought to the attention of existing and new employees or contractors of the Company. This Policy is reviewed periodically and updated where required, including to reflect changes in applicable privacy law across the jurisdictions in which Peak Output operates.
If you have any questions or comments concerning this Policy or our handling of your personal information, you may contact the Privacy Officer at:
Address: Peak Output Pty Ltd
PO Box 108, Porepunkah VIC 3740, Australia
Email: hello@peakoutput.com (Attention: Privacy Officer)
The Company may amend this Policy from time to time to reflect changes in our practices or in applicable law. Changes will be posted on our website at www.peakoutput.com and will be effective immediately upon publication unless otherwise stated. We encourage you to review this Policy periodically.
